Terms of Service

By placing a reservation with AAA Worldwide Transportation, d/b/a AAA (“AAA Worldwide Transportation”) its subsidiaries and other corporate affiliates (“AAA” or “the Companies”), either by telephone, fax, email, online, application or in any other manner, you accept, without limitation or qualification, the following TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, DO NOT USE OUR WEBSITE, APPLICATION, OR ANY OF OUR SERVICES.

Billing

All reservations are either charged to the customer’s credit card or billed to a corporate account. Corporate accounts are at AAA’s sole discretion; unless indicated all reservations will be charged prior to or upon completion of the card on file.

AAA Worldwide Transportation accepts the following credit cards American Express, Discover Card, MasterCard, and Visa. AAA reserves the right to charge a credit card processing fee.

A minimum of 15% gratuity is added to all reservations – calculated off the base rate, stops, wait time, surcharges (Holiday and Late Night), and any discount, if applicable.

All reservations are subject to a ASF and STC fee.

Parking and greeting fees are applicable for all baggage areas and outside customs arrivals.

For long-distance and overnight services performed outside of the New York metro area, appropriate meals and accommodations for the chauffeur will be charged.

AAA reserves the rate to bill (total hourly minimum) on all hourly reservations prior to the reservation.

Rates

All published rates are subject to change without notice.

Applicable taxes will be charged as required.

Applicable local, state, or federal fees will be charged as required.

All rates are point-to-point or charged at the then prevailing hourly rate.

Hourly reservations include travel time to and from pick-up and drop-off location.

All sedans have a 4-hour minimum.

All SUVs, vans, and 28 passenger buses have a 5-hour minimum.

All buses over 28 passengers have a 6-hour minimum.

All rates are calculated in US dollars, subject to foreign exchange currency fluctuations when applicable.

All hourly and mileage-based reservations will be billed from garage to garage.

AAA reserves the right to change our service prices at any time without further notice.

AAA reserves the right to adjust our pricing without prior notice during holidays, special events, high volume times, or due to the flux in the current market.

Prices listed in any other websites/third-party booking tools may not be accepted. AAA cannot always control when rates are updated. We reserve the right not to accept a price listed on a site other than our own.

A $150 for Sedan or SUV, $250 for a Van, $450 for a Bus is the minimum charge that can be applied in the event of cleaning, vomit or damage caused by the client(s) in excess of normal wear and tear. The cost will be charged to the client’s credit card without dispute.

The rate presented to you is an initial estimate of the cost of service as reserved and is not intended to represent the actual cost of the reservation. Extras, wait time, taxes, fees, surcharges, extra stops, parking or additional services may change your rate.

Gratuity
Any amount of gratuity that appears on the invoice is completely discretionary and may be increased, decreased, or eliminated entirely based on the service experience.

Grace Period
AAA understands that customers may be delayed meeting their chauffeur. For this reason, customers are granted a window of time (grace period) to meet with their chauffeurs.

Non-airport pickup: For all pickups other than airports, a fifteen-minute grace period is allowed. Once the grace period window closes the wait time is charged per minute until the client enters the vehicle.

Airport pickups: Domestic arrivals have a sixty-minute grace period. International arrivals have a ninety-minute grace period. Waiting charges commence after the grace period which begins once the flight has landed and accrued by minute.

Additional parking fees will be applicable once the grace period window has closed.

Wait Time & Stop Time

For all point-to-point reservations, wait time will be charged beginning 15 minutes after the scheduled pick-up time. Wait time will be charged by one-minute increments of the vehicles hourly rate. Minimum hourly rate is as follows, $65.00 per hour for a sedan, $80.00 for SUV and $90.00 per hour for a van., Meetings, groups, special events and any similar events have a different hourly rate.

Wait time consists of the hourly rate or a fraction thereof plus all ancillary charges, taxes, gratuity, and fees.

Private flights and trains are not monitored; wait time will be charged accordingly from the scheduled pick-up time. The client is responsible for notifying us of any changes to the scheduled pick-up time within the change window, if not wait time or a full cancellation charge will be applicable.

Standard stop fees will be applied accordingly and need to be confirmed at the time of booking.

AAA reserves the right to break a trip with out-of-route stops into two separate reservations or an hourly.

AAA reserves the right to break a reservation with more than 30 minutes wait time into an hourly.

Dropping off or picking up additional clients will incur stop charges.

Cancellation & No-Show Policies
New York, New Jersey, and Connecticut

All cancellation policies are based on the local time zone of the pick-up location.

Cancellations must be made via phone (800-472-7433) two or more hours prior to pick-up time if booked in a Sedan or an SUV.

Cancellations must be made via phone or email 48 or more hours prior to pick-up time if booked in a Transit Van.

Cancellations must be made via phone or email 7 or more days prior to pick-up time if booked in a Sprinter.

Cancellations must be made via phone or email 35 or more days prior to pick-up time if booked in a Minibus or Motor Coach Bus.

Cancellations must be made via phone or email 35 or more days prior to pick-up time if booked in a Limousine or Specialty vehicle (vintage vehicles, party buses, classic, exotic, trolley, etc.).

Cancellations for Greeters or Coordinators must be made via phone or email 7 or more days prior to the pick-up time.

Late cancellations and no shows are billed at the full rate plus waiting time for the vehicle booked. If an hourly is booked the full all-inclusive hourly minimum rate is billed for the vehicle type.

Cancellations cannot be made directly with the chauffeur.

The above cancellation policies are subject to change during major events (sporting events, parades, conferences, etc.)  in the respective service area.  Tri-state (NY, NJ, CT) area cancellation policy may vary and will be confirmed at the time of booking. If the cancellation policy is not mentioned at the time of booking the policies stated above are applicable on travel within NY, NJ, and CT areas.  Customers who fail to provide adequate notice of either a reservation change or cancellation, as referenced above, will incur a late cancellation charge, and be billed the all-inclusive rate and any additional wait time, if applicable. Late cancels will be subject to a full charge and cannot be rescheduled for a later time or date. Rebooking of the trip does not alleviate your responsibility to pay the original cancellation charge in full. Once you request the trip to be cancelled, we cannot guarantee availability if you attempt to rebook for the same day and time. The new booking is considered a completely different reservation and new charges are applicable and the cancellation full charge for the previous reservation must be paid.

National Reservations

All cancellation policies are based on the local time zone of the pick-up location.

Cancellations must be made via phone 24 or more hours prior to pick-up time if booked in a Sedan or an SUV.

Cancellations must be made via phone or email 7 or more days prior to pick-up time if booked in a Transit or Sprinter Van.

Cancellations must be made via phone or email 35 or more days prior to pick-up time if booked in a Minibus or Motor Coach Bus.

Cancellations must be made via phone or email 35 or more days prior to pick-up time if booked in a Limousine or Specialty vehicle (vintage vehicles, party buses, classic, exotic, trolley, etc.).

Cancellations must be made via phone or email 7 or more days prior to pick-up time for Greeters and Coordinators.

Late cancellations and no shows are billed at the full rate plus waiting time for the vehicle booked. If an hourly is booked the full all-inclusive hourly minimum rate is billed for the vehicle type.

Cancellations cannot be made directly with the chauffeur.

The above cancellation policies are subject to change during major events (sporting events, parades, conferences, etc.)  in the respective service area.  Nationwide cancellations policy may vary and will be confirmed at the time of booking. If the cancellation policy is not mentioned at the time of booking the policies stated above are applicable on nationwide travel outside the NY, NJ, and CT areas.  Customers who fail to provide adequate notice of either a reservation change or cancellation, as referenced above, will incur a late cancellation charge, and be billed the all-inclusive rate and any additional wait time, if applicable. Late cancels will be subject to a full charge and cannot be rescheduled for a later time or date. Rebooking of the trip does not alleviate your responsibility to pay the original cancellation charge in full. Once you request the trip to be cancelled, we cannot guarantee availability if you attempt to rebook for the same day and time. The new booking is considered a completely different reservation and new charges are applicable and the cancellation full charge for the previous reservation must be paid.

Outside of the United States (International)

All cancellations policies are based on the local time zone of the pick-up location.

Cancellations must be made via phone 24 or more hours prior to pick-up time if booked in a Sedan or an SUV.

Cancellations must be made via phone or email 7 or more days prior to pick-up time if booked in all other vehicle types.

Late cancellations and no shows are billed at the full rate plus waiting time for the vehicle booked. If an hourly is booked the full all-inclusive hourly minimum rate is billed for the vehicle type.

Cancellations cannot be made directly with the chauffeur. The above cancellation policies are subject to change during major events (sporting events, parades, conferences, etc.)  in the respective service area.  International cancellations policy may vary and will be confirmed at the time of booking. If the cancellation policy is not mentioned at the time of booking the policies above are applicable to international travel.

Customers who fail to provide adequate notice of either a reservation change or cancellation, as referenced above, will incur a late cancellation charge and be billed the all-inclusive rate and any additional wait time, if applicable. Late cancels will be subject to a full charge and cannot be rescheduled for a later time or date. Rebooking of the trip does not alleviate your responsibility to pay the original cancellation charge in full. Once you request the trip to be cancelled, we cannot guarantee availability if you attempt to rebook for the same day and time. The new booking is considered a completely different reservation and new charges are applicable and the cancellation full charge for the previous reservation must be paid.

No-Shows: A reservation is considered a No-Show if the client cannot be located or contacted:

Thirty (30) minutes for all noncommercial airport pickup locations

One (1) hour for airport pickups (time begins when client’s plane lands)

In the event of a no-show, there will be a full charge including wait time fees.

If you are having trouble locating your chauffeur, we advise you to not leave the pick-up location on your reservation without first contacting our office at 800-472-7433

Surcharges

A minimum of a $50.00-holiday surcharge plus gratuity will be added on the following days: New Year’s Eve (after 4:00 pm), New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve (after 4:00 pm) and Christmas Day.

Holiday surcharges vary internationally and will apply for all holidays observed locally in the respective international destination.

Scheduled reservations from 12:00 AM to 4:59 AM will have a $25.00 surcharge plus gratuity added.

AAA reserves the right to charge a severe weather surcharge of a minimum of $40.00.

AAA reserves the right at its discretion to add a specific percentage of the base rate as a fuel surcharge.

Fees

Tolls, parking, and other charges shall be paid by the client.

The client shall be solely responsible for obtaining all permits, parking, reservations, or other approvals to enter parks, museums, stadiums, or other similar destinations. AAA must be reimbursed if we obtain any of the aforementioned items.

Pricing Errors

While we make every effort to provide you with the most accurate, up-to-date pricing, occasionally, one or more items on our website, quotes, third party website or GDS may be incorrectly priced. AAA reserves the right to refuse or cancel any reservations placed for our services listed at the incorrect price.

No Refunds

Charges paid by you for completed and delivered service are final and non-refundable. AAA has no obligation to provide refunds or credits but may grant them, in each case, at AAA’s sole discretion.

Promotional Offers and Credits

AAA, at its discretion, may make promotional offers with different features and different rates to any customer. These promotional offers are subject to the terms of this Agreement and may be valid only for certain customers as indicated in the offer. You agree that promotional offers: (i) may only be used by the intended audience, for the intended purpose, and in a lawful manner; (ii) may not be duplicated, sold, or transferred in any manner, or made available to the general public, unless expressly permitted by AAA; (iii) are subject to the specific terms that AAA establishes for such promotional offer; (iv) cannot be redeemed for cash or cash equivalent; and (v) are not valid for use after the date indicated in the offeror in AAA Terms and Conditions for Promotional Offers and Credits. AAA reserves the right to withhold or deduct credits or benefits obtained through a promotion if AAA determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement. AAA reserves the right to modify or cancel an offer at any time. AAA Terms and Conditions for Promotional Offers and Credits (the current version which is incorporated in this Agreement by reference) apply to all promotional offers. AAA may also offer gratuitous credits, discounts, or complementary (free) reservations (collectively, “Credits”) which can be used for the services. Any credit/s or discounts issued by AAA is valid for 6 months from the date of issue except to the extent prohibited under applicable law and may not be redeemed for cash or cash equivalent. Upon expiration, credits or discounts will be removed from your account. Expired credits or credits are no longer redeemable and cannot be used towards any reservation. Promotional offers and credits cannot be combined and can only be used in the New York, New Jersey and Connecticut area.

Credit Cards

Pre-Authorization

Your credit card is pre-authorized for the estimated charges of your reservation.  This reserves that a portion of your available credit so, at the completion of the reservation, the reservation amount can be charged.  Please be aware that if you provide a debit card, your issuing bank will treat the pre-authorization as a pending charge and will withhold that amount from your account until the completion of the charge.

We cannot send a vehicle without a valid credit card pre-authorization.  Due to the risk of credit card fraud, we require the cardholders name, billing address, and zip code to match the credit card company’s information

Reservations

When your reservation has been entered into the system and has been confirmed, AAA will issue you a reservation confirmation number. It is your responsibility to check that the confirmation issued to you is accurate and immediately notify us of any issues.

Luggage

If you are traveling with skis, snowboards, surfboards, or anything of similar length, an SUV, Van or larger vehicle must be booked.

Tolls

Tolls are charged at the full roundtrip cash rate. The toll charge is inclusive of administrative costs and fees and will not exactly match the actual amount of the toll paid by AAA with or without a transponder.

Deposits

If you are required to leave a deposit for any reservation/s the deposit is non-refundable and non-transferrable.

Pet Policy

All pets must be disclosed at the time of reservation to ensure a smooth ride for you and your pet. This allows our dispatch team to match you with a pet-friendly chauffeur. All pets must be contained in a crate or carry case. No pets are allowed to travel in the seat next to the chauffeur.

Additional cleaning fees may apply.

The policy above is not applicable to service animals.

In-Car Technology

All of our vehicles are equipped with GPS (Global Positioning System) for tracking purposes. In addition, all vehicles are equipped with a camera and in the event of a driving incident, the video and audio may be saved and reviewed for safety purposes. AAA reserves the right to view the recording at any time for any reason. Such recordings may also be made available to law enforcement, or other government officials, upon request. You’re boarding a vehicle with such equipment shall constitute consent to any such recordings and their use.

Child Car Seat/Booster

AAA charges a fee of $15.00

Due to insurance liability, our chauffeurs are not allowed to install the child seats/boosters. Upon arrival at the vehicle, the seats will be inside and ready for the client to install.

Parents and guardians are responsible for bringing or requesting the proper seat required by law based on the child’s height and/or weight.

Parents and guardians of children traveling in AAA vehicles are responsible for installing child car seat/s provided or any child seats they bring, in accordance with state and federal laws. AAA shall not be held liable for an incorrectly installed car seat the responsibility rests solely on the child’s parent/s or guardian/s. Please allow for additional time when scheduling your pickup to install the safety seat.

Safety Belts

AAA requires clients to comply with all local laws and regulations regarding safety belts and other safety equipment.

Vehicle Guarantee

AAA will do our best to meet a specific make and model of a vehicle, at times vehicles are required to go down for service. In such a case, an equivalent vehicle will be provided. In case an equivalent vehicle is not available, then an upgrade will be provided to a client at no additional cost to the client. AAA will never guarantee a specific make, model, or color of a vehicle.

Some vehicle photos on our website are for illustration purpose only. Actual vehicle appearance may vary.

Chauffeur Guarantee

AAA cannot guarantee a requested chauffeur.

Accessibility

Any hearing-impaired person, legally or partially blind person or physically disabled person riding in any AAA vehicle is permitted to be accompanied by a service animal without being required to pay an extra charge for the service animal.

Nondiscrimination Policy

AAA provides transportation based solely upon vehicle and chauffeur availability, without regard to race, sex, color, national origin, sexual orientation, religion, gender identification, disability, age, or geographic departure point or destination.

Smoking

Smoking and vaping of any kind is not permitted in AAA vehicles, doing so will result in immediate termination of the reservations and full charge. A cleaning fee of $300.00 will be applicable if a client smokes or vapes in a vehicle.

Alcohol

Alcohol Is not permitted in AAA Vehicles without prior written consent. The unauthorized consumption of alcohol will result in the immediate termination of the reservation and full charge.

Illegal Drugs

Drug use is not permitted in our vehicles, doing so will result in immediate termination of the reservations and full charge.

State of Emergency and Inclement Weather

AAA reserves the right to terminate or cancel a reservation based on unsafe weather conditions.  Late cancellations and no shows are billed at the full minimum rate for the vehicle type booked.

AAA is not liable for circumstances beyond its control including but not limited to weather, road conditions, and breakdowns.

AAA reserves the right to cancel any reservations once a state of emergency (or its equivalent) is declared in the respective pickup location.

Clients should expect delays in their pickup if we attempt to operate during a state of emergency. AAA reserves the right to substitute vehicles at our sole discretion.

Refusal to Transport Clients; Right to Remove from Vehicle

AAA reserves the right to refuse to transport or shall have the right to remove from any vehicle at any point, any client for the following reasons:

Government Request or Regulations.  Whenever such action is necessary to comply with any government regulation, security directive, or any governmental request for emergency transportation in connection with the national defense.

Force Majeure and Other Conditions.  Whenever such action is necessary or advisable by reason of weather or other conditions beyond AAA’s control including, but not limited to, acts of God, force majeure, strikes, civil commotions, embargoes, wars, hostilities, terrorist activities, or disturbances, whether actual, threatened, or reported.

Safety

Whenever refusal or removal of a customer may be necessary for the safety of such customer or other customers or drivers, including, but not limited to:  (a) Persons whose conduct is disorderly, offensive, abusive, illegal or violent; (b) Persons who fail to comply with or interfere with the duties of a driver, including the failure to obey instructions from the driver; (c) Persons who wear or have on or about their person, or baggage, concealed or unconcealed deadly or dangerous weapons; and/or (d) Persons with a communicable disease or infection known or reasonably believed by AAA to pose a direct threat to the health or safety of others.

The client agrees to obey all applicable laws and to keep the vehicle clean and safe. While aboard the vehicle/s, the client agrees that client and “client’s guests” (hereinafter defined) shall not smoke, drink alcoholic beverages, disturb the driver, or transport any prohibited items (including, but not limited to, glass containers, alcohol, drugs or other intoxicating substances, flammable or combustible materials, guns, knives or other weapons, and animals).

AAA reserves the right to terminate a reservation for unruly and/or threatening behavior by clients at any time. The client will be charged in full.

Lost & Found

AAA assumes no responsibility for lost or damaged baggage, personal belongings, or items left in the vehicle

AAA is not responsible for items left behind in the vehicle. If any item(s) are found, a surcharge plus the cost of shipping or other means of delivery will be charged to the client.

SMS TERMS & CONDITIONS

Updated: 3.1.2022

EXPLANATION OF SERVICE

AAA Care Alerts are SMS messages that notify you about important transaction-related details about reservations you book with AAA (the “Service”). These may include but are not limited to, pre-reservation reminders, notification that your chauffeur is in route to pick you up, and notification that your chauffeur is at the requested pick-up location.

ACCEPTANCE OF TERMS

By using the Service provided by AAA, you have agreed to be bound by these terms and conditions, as well as the terms and conditions applicable to AAA chauffeured transportation services however, you may use AAA services without subscribing to AAA alerts. If you do not agree with AAA’s terms and conditions, you must immediately cease using the Service and contact us at 800-932-7789

PRIVACY POLICY

We respect the privacy of the personal information you provide to us and take measures to protect that information. You can view our privacy policy here

TERMS AND CONDITIONS / SUBSCRIBING TO THE SERVICE

Any AAA client profile with a valid mobile telephone number attached will be automatically enrolled upon set-up unless otherwise instructed by the enroller. Any SMS notifications sent by AAA are for the sole purpose of providing you with important information about the Service (as described above) and are provided in compliance with all of the pertinent rules and regulations pursuant to the US Telephone Consumer Protection Act of 1991 and the CAN-SPAM Act of 2003.

HOW TO OPT-IN FOR ALERTS

Use of any AAA service authorizes AAA to send alerts via SMS directly to your mobile device or cellular telephone unless you choose to opt-out.

STOP – HOW TO OPT-OUT OR END SUBSCRIPTION

If at any time you decide you would like to stop receiving AAA alerts, please contacts us via email info@aaaworldwidetrans.com or call 800-932-7789

HELP – HOW TO GET HELP OR SUPPORT

To get help, call our toll-free number at 800-932-7789. You can request our contact information from your mobile phone at any time by texting 800-932-7789. Message and data rates may apply.

PRICING/COST

Although AAA alerts are complimentary, depending on your text plan, you may be charged by your carrier. Message and Data Rates May Apply. Please check with your carrier for specific rates and fees. By participating in the Service, you certify that you are over 18 years of age and either: (a) you are the mobile account holder, or (b) you have the mobile account holder’s permission to do so.

COVID WAIVER

ANY PERSON ENTERING THE VEHICLE WAIVES ALL CIVIL LIABILITY AGAINST AAA AND ITS AFFILIATES, CONTRACTORS, OFFICERS, EMPLOYEES, DIRECTORS, AND AGENTS FOR ANY INJURIES CAUSED BY THE INHERENT RISK ASSOCIATED WITH CONTRACTING COVID-19 IN PUBLIC PLACES, EXCEPT FOR GROSS NEGLIGENCE, WILLFUL AND WANTON MISCONDUCT, RECKLESS INFLICTION OF HARM, OR INTENTIONAL INFLICTION OF HARM, BY AAA OR ITS AFFILIATES, CONTRACTORS, OFFICERS, EMPLOYEES, DIRECTORS, OR AGENTS.

The novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact. As a result, federal, state, and local governments and federal and state health agencies recommend social distancing and have, in many locations, prohibited the congregation of groups of people.

AAA has put in place certain preventative measures recommended by governmental authorities to reduce the spread of COVID-19; however, AAA does not guarantee you will not become infected with COVID-19. Engaging in the services provided by AAA under this Agreement could increase your risk of contracting COVID-19 as well as the risk you could infect others, including your family members, with COVID-19.

By utilizing AAA’s service, I acknowledge the contagious nature of COVID-19 and voluntarily assume that I may be exposed to or infected by COVID-19 by engaging in the services provided by AAA under this Agreement and that such exposure or infection may result in personal injury, illness, permanent disability, and death. I understand that the risk of becoming exposed to or infected by COVID-19 by engaging in the services provided by AAA under this Agreement may result from the actions, omissions, or negligence of myself and others including, but not limited to, AAA’s employees, agents, representatives, and independent contractors, and their respective employees, agents and representatives.

I agree to abide by and comply with (i) all rules and regulations developed by AAA relating to COVID-19 (as may be updated from time to time).

By engaging in the services provided by AAA, I voluntarily acknowledge and agree to assume all of the risks described above and accept sole responsibility for any injury to myself (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind, that I or any family member or other party may experience or incur in connection with my engagement in the services provided by AAA under this Agreement (“COVID Claims”). I hereby release, covenant not to sue, discharge, and hold harmless AAA, its employees, officers, directors, affiliates, independent contractors, agents, and representatives from any and all COVID Claims, including all liabilities, claims, actions, damages, costs or expenses of any kind arising out of or relating thereto except for gross negligence, willful and wanton misconduct, reckless infliction of harm, or intentional infliction of harm. I understand and agree that this release includes COVID Claims based on the actions, omissions, or negligence of the AAA, its employees, officers, directors, affiliates, independent contractors, agents, and representatives, whether a COVID-19 infection occurs before, during, or after engaging in the services provided by AAA.  I also agree that any dispute or claim relating to engaging in the services provided by AAA under this Agreement will be governed by the internal laws of the State of New Jersey.

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